Overview
This guide outlines the process for requesting, creating, and confirming a new customer subdomain.
Subdomain Request
When a request for a new subdomain is received from a customer or stakeholder, gather the required details before submitting the request. This request will most likely come from Uwe.
*Review the ticket before triaging to ensure all required information is included.
Customer name
Customer website URL
Salesforce (SFDC) account link (if requested)
Submit Request
Once the required details are collected, submit the internal request for subdomain setup and ensure all relevant information is included
Forward the request to Paul by creating a child ticket.
CNAME Creation and Confirmation
A ticket is submitted to create a CNAME record. Once completed, confirmation is provided that the subdomain is active along with the working link.
Subdomain format: customer.componentsearchengine.com
Confirmation is received once the subdomain is live
A working link is provided
Notify the requester once the subdomain has been confirmed as active.